5% OFF YOUR ORDER USE CODE: AUTUMN-ZIP* Have questions? Chat, call, or email us: (888) 779 1177 | hello@electriczip.com

Shipping & Returns

FREE SHIPPING to all 48 Contiguous States Is On For Orders Over $99

Free Offers Included With Electric Bike Purchase:

  • FREE Shipping (up to $497 Value)
  • FREE Pre Delivery Inspection ($29 value)
  • FREE Shipping Insurance ($100 value)
  • FREE Pre-Delivery Notice ($19 value)
  • FREE After-Sale Support ($99 value)
  • FREE Sport Action Camera ($99 value)

Total FREE Value over $900 - Hurry Up! Sales End Today!

SHIPPING TIME:

Your order will be shipped within 1 to 2 business days ( Ex: your order is placed on Wednesday, it will be shipped on Thursday or Friday. If your order is placed on Friday, it will be shipped on the next business days, Monday or latest will be Tuesday)

Once the item been shipped, you will receive the tracking number immediately to the email provided to us during checkout. You also have an option to get it updated by text, make sure you check that box after you placed an order

Are you living in Alaska or Hawaii? No worries, even we can't get you the Free Shipping but we promised we will not charge you any penny more than the shipping carriers quote us. This is not how we want to treat our family. Please gives us a call and we will be very happy to get you a quote to your address.

Who Shipped My Product & Is The Shipment Insured?

Most of the time, UPS & DHL Ground Service will be used to ship your order. Except for larger items, which will be shipped by Freight Shipping. (Don't worry, we take care shipping for you as well doesn't matter the size and weights)

Your shipment is fully insured against liability of damage. Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos to support@electriczip.com and we will process an insurance claim on your behalf.

Order Confirmation:

Once your order is placed with us you will receive a notification and confirmation email with all your order details. If you receive your confirmation email that means our system has properly processed your purchase and has pre-authorized your credit card. We will then submit your order to our transit team to reach out to our supplier and/or warehouse manager to ensure that your item is still in stock for immediate packaging and shipping. If for some reason your item happens to be out of stock or on backorder, we will void the pre-authorization and reach out to you via e-mail.  If the item(s) for your order becomes available for shipping within 9 days, we will process the charges and submit the order for shipment.

Returns:

Returns are subject to suppliers' return policy (15 - 30 days depending on the manufacturers). All return must obtain an authorization code by email to hello@electriczip.com (No code will be given through a phone call )

NOTE: ALL RETURN HAS TO CAME WITH THE ORIGINAL BOX. DESPITE OF ANY DAMAGE TO THE BOX. THE CUSTOMER WILL BE RESPONSIBLE FOR ANY EXTRA FEE OR WRAPPING FEE IS THE ORIGINAL BOX IS LOST OR THROWN AWAY

Once the return is accepted by the manufacturer, it will be inspected and a refund will be issued within 5-8 business days if all the condition is met

To be eligible for a return, please refer to the following return policy

Return policy:

  • Returns can only be made within the return period of the manufacturers
  • All products must be in resalable condition.
  • The product must be free from damages or defects.
  • The product must not have been installed.
  • If the product is returned in a non-salable condition, no refund will be given.
  • You must return the product in its original packaging.
  • You must have an RMA (Return Merchandise Authorization) number issued by us when setting up your return and the return address will be provided at the time of issuing RMA
  • Returns are subject to a 25% restocking fee
  • If a freight item is returned due to not accepting delivery appointments or refusing to schedule an appointment with the shipping carrier in a timely manner; returned freight items are subject to a 20% restocking fee and return shipping charges.
  • You are responsible for the return shipping charges.
  • If the product is returned to the incorrect location the restocking fee will vary.
  • All sales are final on products marked “Non-Returnable”.
  • Specially ordered items and custom products are non-returnable and cannot be canceled once production has started.
  • Parcel or freight items that are selectively returned by refusal at time of delivery are subject to a 35% restocking fee + $100 Return Shipping Fee. And All shipping charges are always non-refundable, including the Free Shipping.
  • ALL ACCESSORIES ARE NOT RETURNABLE

Cancellations:                                       

To make sure your order is shipped quickly and arrived quickly, Cancellations can be made within 10 hours starting from the time of the order ( Since we are using a top-notch shipping service to ship your bike quickly and safely, we are only able to do the cancellation for your order within 10 hours, counting from the time the order is placed )

Any order that gets canceled after 10 hours is subject to a 20% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees + 25% restocking fee as well. 

Warranty:

Anything happens to your product, please let us know immediately at hello@electriczip.com

We will provide you with the correct contact information of the supplier. Or we can also assist you in filling any warranty form for your electric bike or parts. Our suppliers will handle all warranty support.

Note: We do not handle warranty request by phone. Only by email to hello@electriczip.com

    ★ Our Reviews

    Let customers speak for us

    655 reviews
    93%
    (608)
    7%
    (47)
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    Awesome Bike

    I absolutely love my Catalina Cruiser I received for my 69th birthday. I have to admit, I was a bit scared at first, but after my maiden voyage, I was hooked!
    I am averaging 10 miles a day and burning calories effortlessly. I rarely use the throttle because the pedal assist is so easy.
    I am having so much fun on this ebike and I can’t wait to get out on the bike trails in the Fall to enjoy all the beautiful colors.

    D
    Ecotric Rocket Fat Tire Beach Snow Electric Bike with Front Suspension
    David Hylton
    Nice Bike Heavy Duty for Bigger Guys

    Was looking for a Bike that is built for Bigger Guys and found this one. Working great and price was great also. Plenty of battery life for a day of riding and really makes a difference on pedaling uphill.

    Better than expected

    I purchased 2 e-bikes from Electric Zip and I must say these are like my title line says... better than expected. I was and still am very impressed with the quality of these bikes. I ride it everyday with a smile and can't wait to take it for a ride. Being able to go 3 times farther than I would on a regular bike is a plus all in itself. When I saw all the buttons and LCD screen I thought it was going to be a little confusing. Not at all. Very easy to use and fun to shift gears and adjust the PAS. I had to make a few small adjustments on the front brakes but that was easy as well and you get a nice tool kit to do what you need. I love this bike and have told all my friends and co-workers about them and to buy them from Andrew at Electric Zip. And finally... talking about Andrew, he is the most responsive, helpful and caring individual. I trust his company and I trust these bikes.

    B
    Ecotric Rocket Fat Tire Beach Snow Electric Bike with Front Suspension
    Brett Hamel
    1700 miles

    Well had this bike almost a years now 1700 miles on it I ride it to work everyday I'm in iowa n it was below 0 for over a week n as long as I rode it to work which is 3 miles each way I had no issues I did have it inside at home and at work the only issues I've had seem to be with a few things having threads crossed and when I went to adjust them they became nonworking after one was brake caliper adjustment barrel was cross threaded and had to buy new one other was brake handle clamp was cross threaded and the bolt wouldn't come out n broke so need to buy new one now other than that no complaints