AUTUMN SALE! 5% OFF COUPON CODE IS 'AUTUMN-ZIP'

AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - Black - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - Ivory - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike
AmericanElectric Electric Bike VELLER 2021 Ste-Thru 350W - electric bike

American Electric Step-Through Electric Cruiser Bike, VELLER 2021


Regular price $2,200.00 $1,400.00 On Sale

Got a Question? Call or Email us:

(888) 779 1177

hello@electriczip.com
AUTUMN SALE:
Use Code: AUTUMN-ZIP for 5% Off
Ends: 11:59PM EST

Security Seals

American Electric VELLER 2021 Step-Through Electric Cruiser Bike 350W

Pre-Order: Guaranteed Delivery in November 2021

There is a new e-bike in town and is going to change the game forever. Picture everything you need in an e-bike with the best components and a reliable battery that will get you far and riding for an extended range. Backed up by an American brand everyone trusts, get to know American Electric Veller 2021 Step-Through Electric Cruiser Bike.

ALL AMERICAN ELECTRIC'S PRODUCTS & ACCESSORIES

FEATURES:

  • Class 2 Cruiser Bike
  • 350W Hub Motor, 36V 10.4Ah Lithium-Ion Battery
  • Speed of up to 20 MPH
  • Intelligent Pedal Assist with a Magnet Cadence Sensor
  • High-Quality 6061 Aluminum Frame Material
  • With a LIFETIME Warranty on the Frame
  • 2 color options, Black & Ivory

The VELLER 2021 Step-Through Electric Cruiser Bike guarantees safety and convenience, high-performance and system reliability, and satisfaction and savings. This 100% hand welded lightweight aluminum frame bicycle has our 7 Speed Shimano Tourney® Gears & Shifting System, a battery pack consisting of 7 lightweight lithium cells running at 36 volts 10 amps and oversize 26" x 2.175 high-performance tires, aluminum rustproof coated rims with quick release axle on the front and a water proof quick disconnect on the rear wheel, for a quick and easy tire change.

Veller Electric Bike | Best Ebike

The VELLER 2021 Step-Through Electric Cruiser Bike has a LED Panel for the Power Assist System (PAS) located on the handlebars. The PAS offers 4-speed options - Zero (pedal power only), Low, Medium, and High. Front & rear disk brakes are standard on the 36 Volt Cruiser and a comfortable cruiser seat with dual springs to soften your ride.

Tired of pedaling? No problem. VELLER now introduces a full twist throttle experience that can propel you up to 20 mph without the need to use your pedal assist.

This electric cruiser bike will travel 20 miles per hour for up to 35 - 40 miles on a single charge, and it only takes a maximum of 4 hours to recharge the battery pack. The Lithium-Ion battery pack is extremely lightweight, compact and mounts to the frame below the seat, and is hardly noticeable; it also locks to your bike to prevent theft.

Electric Bike 2021 | AmericanElectric

This awesome electric cruiser bike comes standard with a removable basket, bell, rear reflector & tool kit at no extra cost. It is also backed up by the #1 rated warranty in the entire nation and the excellent service of American Electric, a company with over a decade of experience.

MEASUREMENT:

SPECIFICATIONS:

Power: Electric
Watts: 350 Watts – High Rated
Motor Type: Rear Hub Brushless Motor - Motor is in the center of the rear wheel
Gears & Speed: 7 Speed Shimano Tourney® Gears & Shifter
Amps: 10 AMP Circuit (7 Battery Cells at 10 AMP's each)
Volts: 36 Volts (Each Battery Is 3.6 Volts)
Batteries: 7 - Lightweight Lithium Battery Cells In A Sealed Removable Pack
Battery Type: High-Performance Durable Lithium-Ion Battery Cells
Tire Size: 26" x 1.75" Performance Tires on Aluminum Rust-Proof Wheels
Charger: Portable Smart Charger Included - US Standard DC Smart Charger - Overload protection (With UL CE CPSC Certification)
Charging Current: 2.0A
Speed: 20 MPH
Distance/Range: 35-40  miles per charge - can still pedal it if the battery dies
Throttle Type: Full Throttle Experience with variable Speed Control - Twist Throttle - or - Pedal & Power Assisted (PAS) - or - Turn Off Power & Pedal Only
PAS System: LED Panel with 4 Speed Options - Zero (pedal only) Low/Med/High
Save 70% Energy During Cycling
Frame Type: 100% Aluminum - Very Light Weight
Frame Size: 8" - Step-Through
Forks: Aria Zoom Aluminum Fork (Light Weight)
Front Wheel: Quick Release Front Axle For Easy Tire Change & Transporting
Handlebars: Extra Wide & Long Beach Cruiser Comfort Bars (Aluminum)
Seat: Comfort Cruiser Seat With Suspension
Seat Post: Extra Length Lightweight Aluminum
Fenders: Full Coverage Fenders | Mud Guards (matching the bike)
Braking System: Front and Rear Disk Brakes
Pedals: Aluminum
Chain: Rust-Proof
Drive System: Rear Hub Motor (Motor is in the rear rim) + Pedal Power
Head Light: Extra Bright LED Light Included with a protective coating
Measurements: Seat Height: 33-39 inches
Handlebar Height: 40 inches
Handlebar Width: 27 inches
Bicycle Length: 70 inches
Carton Size (L x W x H): 61" x 11" x 29"
Shipping Weight: 57 lbs
Bicycle Weight: 47 lbs (Including the lightweight battery pack)
Weight Capacity: 350 lbs
Battery Indicator: Yes. Electric Power Display ( Full, Half & Empty) there are 2, one is the LCD display and one in the battery.
Cargo Rack: Included can hold up 55 lbs or 25 kg
Basket: Removable Lightweight Basket - Hangs on the front Handlebar
Warranty:

Lifetime on the Frame
10 Years on the Motor
3 Years on the Batter (Pro-Rated)

  • 0-12 months free repair or replacement
  • 13-24 months 50% off a replacement
  • 26-36 months 25% off a replacement

2 Years on the Drive Train
REGISTER YOUR BIKE

Order from ElectricZip.com today and enjoy free shipping. Order now!

FREE SHIPPING to all 48 Contiguous States Is Active For Orders Over $99 

SHIPPING TIME:

Most orders ship within 1 to 2 business days (Example: you place your order on Wednesday, and it ships Thursday or Friday. If you place your order on Friday, it will typically ship the following Monday or Tuesday). Most orders will arrive between 2 to 8 business days after they ship, depending on the warehouse from which the bike ships.

Once the item ships, we will send the tracking information to the email you provided during checkout.

Do you live in Alaska or Hawaii? No worries, though we cannot offer Free Shipping, we charge no more than what the carriers charge us.

Please email us with the item(s) you would like to purchase and your full address, and we will confirm the cost and reply with the shipping quotation.

 

BE SURE TO INSPECT FOR TRANSPORTATION DAMAGE BEFORE SIGNING

We use UPS, DHL, or FedEx Ground Service to ship your order most of the time. Certain bulky items ship via Freight Trucks.

We include insurance on your shipment against transportation damage. However, please inspect the packaging of your item(s) when it arrives. If you notice any damage, you must make a note of it when signing for the delivery. If you do not note the transportation-related damage on the delivery receipt, it will not be covered. There are no exceptions to this. 
If your item(s) arrive damaged, be sure to mark 'damage' and the specifics of the damage on the freight slip. If you did notate the specific damage on the freight slip before you signed it, then please send photos of the said damage to hello@electriczip.com, along with a copy of the signed delivery receipt.

 
Order Confirmation:

Once you place your order, you will receive a notification and confirmation email with your order details. We will then submit your order to our transit team to reach out to our supplier and warehouse manager to ensure your item is still in stock for immediate packaging and shipping. If for some reason, your item happens to be out of stock or on backorder, we will reach out to you via email.

 

Returns

Please note: NO RETURNS ON ELECTRIC SCOOTERS

Electric Zip is an authorized distributor for top brands in the Electric Vehicles industry. We are a liaison between you and the various manufacturers. If the return is not approved by the manufacturer we are unable to override this. Similarly, decisions regarding warranty issues are also determined by the manufacturer. If you order with us you agree to understand and abide by this. 

Returns are subject to suppliers' return policy (7 - 30 days or, No Returns, depending on the policy of the respective manufacturer). All returns must obtain an authorization code by email to hello@electriczip.com (No code will be given through a phone call)

NOTE: ALL RETURNS MUST COME WITH THE ORIGINAL BOX, UNDAMAGED. 

Once the manufacturer receives the return, they will inspect it and, if all of the conditions are met, a refund will be processed.


To be eligible for a return, please refer to the following return policy

  Return policy:

  • Returns can only be made within the return period of the manufacturers (we are a distributor of multiple brands, and we follow the policies of the respective manufacturer. If you purchase from us you agree to follow the respective manufacturers' policy, which in some cases may override this list)
  • All products must be in a resalable condition.
  • The product must be free from damages or defects.
  • The product must not have been installed.
  • If the product is returned in a non-salable condition, no refund will be given.
  • Return is only applicable when there is a manufacturer defect that is beyond repair
  • You must return the product in its original packaging.
  • You must have an RMA (Return Merchandise Authorization) number issued by us when setting up your return, and the return address will be provided at the time of issuing the RMA
  • If the unit was purchased under a free shipping promotion, we will deduct our original shipping cost from the refund amount. The customer will bear the 25% restocking fee of the original price if the return is unrelated to warranty covered issues, or the wrong item received, but rather for a personal and discretional decision from the buyer.
  • If a freight item is returned due to not accepting delivery appointments or refusing to schedule an appointment with the shipping carrier in a timely manner, returned freight items are subject to a 25% restocking fee and return shipping charges.
  • You are responsible for the return shipping charges.
  • If the product is returned to the incorrect location, the restocking fee will vary.
  • All sales are final on products marked "Non-Returnable."
  • Specially ordered items and custom products are non-returnable and cannot be canceled once production has started.
  • Parcel or freight items that are selectively returned by refusal at the time of delivery are subject to a 35% restocking fee + $100 Return Shipping Fee. And All shipping charges are always non-refundable, including the Free Shipping.
  • ALL ACCESSORIES ARE NOT RETURNABLE

Cancellations:                                       

 Cancellations can only be made within 2 hours, starting from the time of the order.

  Any order that gets canceled after 2 hours is subject to a 20% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees + 25% restocking fee. 

Warranty

The warranty related to your product will be the policy of the respective manufacturer. We make an effort to display the individual policies. However, these are subject to change and it is the responsibility of the customer to confirm the policy detail. We can sometimes facilitate the communication between you and the manufacturer, however we are not responsible if the manufacturer is slow to respond and/or denies your claim. If you order with us, you agree to understand and abide by this. 

Note: We do not handle warranty requests by phone. Please email the issue along with photos to illustrate it to our email at hello@electriczip.com

Nakto Return & Warranty Detail Page: https://www.nakto.com/pages/warranty

Emojo Return & Warranty Detail Page: https://www.emojobike.com/pages/emojo-bikes-warranty

Ecotric Return & Warranty Details: Check the individual Manual which we list on each Ecotric product page

X-Treme Return & Warranty Detail Page: https://x-tremescooters.com/customer-service/warranty

eProdigy Return & Warranty Detail Page: https://www.eprodigybikes.com/service/ 

GreenBike Return & Warranty Detail Page: https://www.greenbikeelectric.com/service/

QuietKat Return & Warranty Contact Page: https://kb.quietkat.com/en/support/contact-quietkat-support

American Electric Contact Page: https://www.american-electric.co/pages/contact-us

Bakcou Return & Warranty Detail Page: https://bakcou.com/pages/warranty

Rambo Electric Bikes Return & Warranty Detail Page: https://www.rambobikes.com/wp-content/uploads/2020/05/Rambo-Warranty.pdf

Civi Bikes FAQ Page including Warranty Comment: https://www.revibikes.com/pages/faq

Elby Return & Warranty Detail in Owner's Manual: https://elbymobility.com/user-guides-and-owners-manual

Chargiot FAQ Page including Warranty Comment: https://chargiot.com/#/faq

USA Minimotors Warranty Detail Page: https://www.usaminimotors.com/warranty/

Mototec USA Warranty Contact Page: http://support.bigtoysusa.com/

Joyor Return & Warranty Detail Page: https://www.joyorscooters.com/warranty-policy/

 

 

 

    How am I able to place an order?

    After you’ve discovered an item you'd like to purchase, click on ADD TO CART button. Make sure you follow after the guidelines on the order page.

    In-stock goods are usually sent 2-5 business days after we get the ordering request.

    What service do you use to process orders?

    All orders requested on our site are handled and carried out through an approved Visa, MasterCard, American Express and PayPal procedure. At the point of offering the card information for a sale, if it has not expired and is valid, it will be pre-approved and charged when the processing is carried out.

    What types of payment do you acknowledge?

    We acknowledge and accept an extensive variety of payments including: Visa, MasterCard, American Express, Diners Club, Discover Card, JCB International card, and in addition PayPal.

    What are the costs of shipping?

    The cost of shipping is ZERO dollar (Free Shipping on order over $400 to everywhere in the US)

     

    When will you contact me to confirm my order requested?

    If the product and/or item you requested has alternatives that weren’t outlined when making an order prior to shipping your order, a customer service agent from ElectricZip.com will email you the specifics of your order and estimated time for delivery. Additionally, all normal orders will always receive a confirmation email once your order ships. Please be sure to check your inbox or spam folder when checking for email receipt.

    American Electric VELLER 2021 Step-Through Electric Cruiser Bike 350W

    Pre-Order: Guaranteed Delivery in November 2021

    There is a new e-bike in town and is going to change the game forever. Picture everything you need in an e-bike with the best components and a reliable battery that will get you far and riding for an extended range. Backed up by an American brand everyone trusts, get to know American Electric Veller 2021 Step-Through Electric Cruiser Bike.

    ALL AMERICAN ELECTRIC'S PRODUCTS & ACCESSORIES

    FEATURES:

    • Class 2 Cruiser Bike
    • 350W Hub Motor, 36V 10.4Ah Lithium-Ion Battery
    • Speed of up to 20 MPH
    • Intelligent Pedal Assist with a Magnet Cadence Sensor
    • High-Quality 6061 Aluminum Frame Material
    • With a LIFETIME Warranty on the Frame
    • 2 color options, Black & Ivory

    The VELLER 2021 Step-Through Electric Cruiser Bike guarantees safety and convenience, high-performance and system reliability, and satisfaction and savings. This 100% hand welded lightweight aluminum frame bicycle has our 7 Speed Shimano Tourney® Gears & Shifting System, a battery pack consisting of 7 lightweight lithium cells running at 36 volts 10 amps and oversize 26" x 2.175 high-performance tires, aluminum rustproof coated rims with quick release axle on the front and a water proof quick disconnect on the rear wheel, for a quick and easy tire change.

    Veller Electric Bike | Best Ebike

    The VELLER 2021 Step-Through Electric Cruiser Bike has a LED Panel for the Power Assist System (PAS) located on the handlebars. The PAS offers 4-speed options - Zero (pedal power only), Low, Medium, and High. Front & rear disk brakes are standard on the 36 Volt Cruiser and a comfortable cruiser seat with dual springs to soften your ride.

    Tired of pedaling? No problem. VELLER now introduces a full twist throttle experience that can propel you up to 20 mph without the need to use your pedal assist.

    This electric cruiser bike will travel 20 miles per hour for up to 35 - 40 miles on a single charge, and it only takes a maximum of 4 hours to recharge the battery pack. The Lithium-Ion battery pack is extremely lightweight, compact and mounts to the frame below the seat, and is hardly noticeable; it also locks to your bike to prevent theft.

    Electric Bike 2021 | AmericanElectric

    This awesome electric cruiser bike comes standard with a removable basket, bell, rear reflector & tool kit at no extra cost. It is also backed up by the #1 rated warranty in the entire nation and the excellent service of American Electric, a company with over a decade of experience.

    MEASUREMENT:

    SPECIFICATIONS:

    Power: Electric
    Watts: 350 Watts – High Rated
    Motor Type: Rear Hub Brushless Motor - Motor is in the center of the rear wheel
    Gears & Speed: 7 Speed Shimano Tourney® Gears & Shifter
    Amps: 10 AMP Circuit (7 Battery Cells at 10 AMP's each)
    Volts: 36 Volts (Each Battery Is 3.6 Volts)
    Batteries: 7 - Lightweight Lithium Battery Cells In A Sealed Removable Pack
    Battery Type: High-Performance Durable Lithium-Ion Battery Cells
    Tire Size: 26" x 1.75" Performance Tires on Aluminum Rust-Proof Wheels
    Charger: Portable Smart Charger Included - US Standard DC Smart Charger - Overload protection (With UL CE CPSC Certification)
    Charging Current: 2.0A
    Speed: 20 MPH
    Distance/Range: 35-40  miles per charge - can still pedal it if the battery dies
    Throttle Type: Full Throttle Experience with variable Speed Control - Twist Throttle - or - Pedal & Power Assisted (PAS) - or - Turn Off Power & Pedal Only
    PAS System: LED Panel with 4 Speed Options - Zero (pedal only) Low/Med/High
    Save 70% Energy During Cycling
    Frame Type: 100% Aluminum - Very Light Weight
    Frame Size: 8" - Step-Through
    Forks: Aria Zoom Aluminum Fork (Light Weight)
    Front Wheel: Quick Release Front Axle For Easy Tire Change & Transporting
    Handlebars: Extra Wide & Long Beach Cruiser Comfort Bars (Aluminum)
    Seat: Comfort Cruiser Seat With Suspension
    Seat Post: Extra Length Lightweight Aluminum
    Fenders: Full Coverage Fenders | Mud Guards (matching the bike)
    Braking System: Front and Rear Disk Brakes
    Pedals: Aluminum
    Chain: Rust-Proof
    Drive System: Rear Hub Motor (Motor is in the rear rim) + Pedal Power
    Head Light: Extra Bright LED Light Included with a protective coating
    Measurements: Seat Height: 33-39 inches
    Handlebar Height: 40 inches
    Handlebar Width: 27 inches
    Bicycle Length: 70 inches
    Carton Size (L x W x H): 61" x 11" x 29"
    Shipping Weight: 57 lbs
    Bicycle Weight: 47 lbs (Including the lightweight battery pack)
    Weight Capacity: 350 lbs
    Battery Indicator: Yes. Electric Power Display ( Full, Half & Empty) there are 2, one is the LCD display and one in the battery.
    Cargo Rack: Included can hold up 55 lbs or 25 kg
    Basket: Removable Lightweight Basket - Hangs on the front Handlebar
    Warranty:

    Lifetime on the Frame
    10 Years on the Motor
    3 Years on the Batter (Pro-Rated)

    • 0-12 months free repair or replacement
    • 13-24 months 50% off a replacement
    • 26-36 months 25% off a replacement

    2 Years on the Drive Train
    REGISTER YOUR BIKE

    Order from ElectricZip.com today and enjoy free shipping. Order now!

    FREE SHIPPING to all 48 Contiguous States Is Active For Orders Over $99 

    SHIPPING TIME:

    Most orders ship within 1 to 2 business days (Example: you place your order on Wednesday, and it ships Thursday or Friday. If you place your order on Friday, it will typically ship the following Monday or Tuesday). Most orders will arrive between 2 to 8 business days after they ship, depending on the warehouse from which the bike ships.

    Once the item ships, we will send the tracking information to the email you provided during checkout.

    Do you live in Alaska or Hawaii? No worries, though we cannot offer Free Shipping, we charge no more than what the carriers charge us.

    Please email us with the item(s) you would like to purchase and your full address, and we will confirm the cost and reply with the shipping quotation.

     

    BE SURE TO INSPECT FOR TRANSPORTATION DAMAGE BEFORE SIGNING

    We use UPS, DHL, or FedEx Ground Service to ship your order most of the time. Certain bulky items ship via Freight Trucks.

    We include insurance on your shipment against transportation damage. However, please inspect the packaging of your item(s) when it arrives. If you notice any damage, you must make a note of it when signing for the delivery. If you do not note the transportation-related damage on the delivery receipt, it will not be covered. There are no exceptions to this. 
    If your item(s) arrive damaged, be sure to mark 'damage' and the specifics of the damage on the freight slip. If you did notate the specific damage on the freight slip before you signed it, then please send photos of the said damage to hello@electriczip.com, along with a copy of the signed delivery receipt.

     
    Order Confirmation:

    Once you place your order, you will receive a notification and confirmation email with your order details. We will then submit your order to our transit team to reach out to our supplier and warehouse manager to ensure your item is still in stock for immediate packaging and shipping. If for some reason, your item happens to be out of stock or on backorder, we will reach out to you via email.

     

    Returns

    Please note: NO RETURNS ON ELECTRIC SCOOTERS

    Electric Zip is an authorized distributor for top brands in the Electric Vehicles industry. We are a liaison between you and the various manufacturers. If the return is not approved by the manufacturer we are unable to override this. Similarly, decisions regarding warranty issues are also determined by the manufacturer. If you order with us you agree to understand and abide by this. 

    Returns are subject to suppliers' return policy (7 - 30 days or, No Returns, depending on the policy of the respective manufacturer). All returns must obtain an authorization code by email to hello@electriczip.com (No code will be given through a phone call)

    NOTE: ALL RETURNS MUST COME WITH THE ORIGINAL BOX, UNDAMAGED. 

    Once the manufacturer receives the return, they will inspect it and, if all of the conditions are met, a refund will be processed.


    To be eligible for a return, please refer to the following return policy

      Return policy:

    • Returns can only be made within the return period of the manufacturers (we are a distributor of multiple brands, and we follow the policies of the respective manufacturer. If you purchase from us you agree to follow the respective manufacturers' policy, which in some cases may override this list)
    • All products must be in a resalable condition.
    • The product must be free from damages or defects.
    • The product must not have been installed.
    • If the product is returned in a non-salable condition, no refund will be given.
    • Return is only applicable when there is a manufacturer defect that is beyond repair
    • You must return the product in its original packaging.
    • You must have an RMA (Return Merchandise Authorization) number issued by us when setting up your return, and the return address will be provided at the time of issuing the RMA
    • If the unit was purchased under a free shipping promotion, we will deduct our original shipping cost from the refund amount. The customer will bear the 25% restocking fee of the original price if the return is unrelated to warranty covered issues, or the wrong item received, but rather for a personal and discretional decision from the buyer.
    • If a freight item is returned due to not accepting delivery appointments or refusing to schedule an appointment with the shipping carrier in a timely manner, returned freight items are subject to a 25% restocking fee and return shipping charges.
    • You are responsible for the return shipping charges.
    • If the product is returned to the incorrect location, the restocking fee will vary.
    • All sales are final on products marked "Non-Returnable."
    • Specially ordered items and custom products are non-returnable and cannot be canceled once production has started.
    • Parcel or freight items that are selectively returned by refusal at the time of delivery are subject to a 35% restocking fee + $100 Return Shipping Fee. And All shipping charges are always non-refundable, including the Free Shipping.
    • ALL ACCESSORIES ARE NOT RETURNABLE

    Cancellations:                                       

     Cancellations can only be made within 2 hours, starting from the time of the order.

      Any order that gets canceled after 2 hours is subject to a 20% administration fee, whether or not your order has shipped. If the order has left the warehouse, you (the buyer) will also be responsible for the return shipping fees + 25% restocking fee. 

    Warranty

    The warranty related to your product will be the policy of the respective manufacturer. We make an effort to display the individual policies. However, these are subject to change and it is the responsibility of the customer to confirm the policy detail. We can sometimes facilitate the communication between you and the manufacturer, however we are not responsible if the manufacturer is slow to respond and/or denies your claim. If you order with us, you agree to understand and abide by this. 

    Note: We do not handle warranty requests by phone. Please email the issue along with photos to illustrate it to our email at hello@electriczip.com

    Nakto Return & Warranty Detail Page: https://www.nakto.com/pages/warranty

    Emojo Return & Warranty Detail Page: https://www.emojobike.com/pages/emojo-bikes-warranty

    Ecotric Return & Warranty Details: Check the individual Manual which we list on each Ecotric product page

    X-Treme Return & Warranty Detail Page: https://x-tremescooters.com/customer-service/warranty

    eProdigy Return & Warranty Detail Page: https://www.eprodigybikes.com/service/ 

    GreenBike Return & Warranty Detail Page: https://www.greenbikeelectric.com/service/

    QuietKat Return & Warranty Contact Page: https://kb.quietkat.com/en/support/contact-quietkat-support

    American Electric Contact Page: https://www.american-electric.co/pages/contact-us

    Bakcou Return & Warranty Detail Page: https://bakcou.com/pages/warranty

    Rambo Electric Bikes Return & Warranty Detail Page: https://www.rambobikes.com/wp-content/uploads/2020/05/Rambo-Warranty.pdf

    Civi Bikes FAQ Page including Warranty Comment: https://www.revibikes.com/pages/faq

    Elby Return & Warranty Detail in Owner's Manual: https://elbymobility.com/user-guides-and-owners-manual

    Chargiot FAQ Page including Warranty Comment: https://chargiot.com/#/faq

    USA Minimotors Warranty Detail Page: https://www.usaminimotors.com/warranty/

    Mototec USA Warranty Contact Page: http://support.bigtoysusa.com/

    Joyor Return & Warranty Detail Page: https://www.joyorscooters.com/warranty-policy/

     

     

     

      How am I able to place an order?

      After you’ve discovered an item you'd like to purchase, click on ADD TO CART button. Make sure you follow after the guidelines on the order page.

      In-stock goods are usually sent 2-5 business days after we get the ordering request.

      What service do you use to process orders?

      All orders requested on our site are handled and carried out through an approved Visa, MasterCard, American Express and PayPal procedure. At the point of offering the card information for a sale, if it has not expired and is valid, it will be pre-approved and charged when the processing is carried out.

      What types of payment do you acknowledge?

      We acknowledge and accept an extensive variety of payments including: Visa, MasterCard, American Express, Diners Club, Discover Card, JCB International card, and in addition PayPal.

      What are the costs of shipping?

      The cost of shipping is ZERO dollar (Free Shipping on order over $400 to everywhere in the US)

       

      When will you contact me to confirm my order requested?

      If the product and/or item you requested has alternatives that weren’t outlined when making an order prior to shipping your order, a customer service agent from ElectricZip.com will email you the specifics of your order and estimated time for delivery. Additionally, all normal orders will always receive a confirmation email once your order ships. Please be sure to check your inbox or spam folder when checking for email receipt.

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      ★ Our Reviews

      Let customers speak for us

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      Awesome Bike

      I absolutely love my Catalina Cruiser I received for my 69th birthday. I have to admit, I was a bit scared at first, but after my maiden voyage, I was hooked!
      I am averaging 10 miles a day and burning calories effortlessly. I rarely use the throttle because the pedal assist is so easy.
      I am having so much fun on this ebike and I can’t wait to get out on the bike trails in the Fall to enjoy all the beautiful colors.

      D
      Ecotric Rocket Fat Tire Beach Snow Electric Bike with Front Suspension
      David Hylton
      Nice Bike Heavy Duty for Bigger Guys

      Was looking for a Bike that is built for Bigger Guys and found this one. Working great and price was great also. Plenty of battery life for a day of riding and really makes a difference on pedaling uphill.

      Better than expected

      I purchased 2 e-bikes from Electric Zip and I must say these are like my title line says... better than expected. I was and still am very impressed with the quality of these bikes. I ride it everyday with a smile and can't wait to take it for a ride. Being able to go 3 times farther than I would on a regular bike is a plus all in itself. When I saw all the buttons and LCD screen I thought it was going to be a little confusing. Not at all. Very easy to use and fun to shift gears and adjust the PAS. I had to make a few small adjustments on the front brakes but that was easy as well and you get a nice tool kit to do what you need. I love this bike and have told all my friends and co-workers about them and to buy them from Andrew at Electric Zip. And finally... talking about Andrew, he is the most responsive, helpful and caring individual. I trust his company and I trust these bikes.

      B
      Ecotric Rocket Fat Tire Beach Snow Electric Bike with Front Suspension
      Brett Hamel
      1700 miles

      Well had this bike almost a years now 1700 miles on it I ride it to work everyday I'm in iowa n it was below 0 for over a week n as long as I rode it to work which is 3 miles each way I had no issues I did have it inside at home and at work the only issues I've had seem to be with a few things having threads crossed and when I went to adjust them they became nonworking after one was brake caliper adjustment barrel was cross threaded and had to buy new one other was brake handle clamp was cross threaded and the bolt wouldn't come out n broke so need to buy new one now other than that no complaints