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FAQs

How am I able to place an order?

After you’ve discovered an item you'd like to purchase, click on ADD TO CART button. Make sure you follow after the guidelines on the order page.

In-stock goods are usually sent 2-5 business days after we get the ordering request.

What service do you use to process orders?

All orders requested on our site are handled and carried out through an approved Visa, MasterCard, American Express and PayPal procedure. At the point of offering the card information for a sale, if it has not expired and is valid, it will be pre-approved and charged when the processing is carried out.

What types of payment do you acknowledge?

We acknowledge and accept an extensive variety of payments including: Visa, MasterCard, American Express, Diners Club, Discover Card, JCB International card, and in addition PayPal.

What are the costs of shipping?

The cost of shipping is ZERO dollar (Free Shipping on order over $400 to everywhere in the US)

Do you charge sales tax?

Short answer: NO - We do not charge our customer any sales tax regardless of which state you are coming from

When will you contact me to confirm my order requested?

If the product and/or item you requested has alternatives that weren’t outlined when making an order prior to shipping your order, a customer service agent from ElectricZip.com will email you the specifics of your order and estimated time for delivery. Additionally, all normal orders will always receive a confirmation email once your order ships. Please be sure to check your inbox or spam folder when checking for email receipt.

★ Our Reviews

Let customers speak for us

628 reviews
92%
(577)
7%
(46)
1%
(5)
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1700 miles

Well had this bike almost a years now 1700 miles on it I ride it to work everyday I'm in iowa n it was below 0 for over a week n as long as I rode it to work which is 3 miles each way I had no issues I did have it inside at home and at work the only issues I've had seem to be with a few things having threads crossed and when I went to adjust them they became nonworking after one was brake caliper adjustment barrel was cross threaded and had to buy new one other was brake handle clamp was cross threaded and the bolt wouldn't come out n broke so need to buy new one now other than that no complaints

My new Camel

Received my new Camel a couple of weeks ago and am thrilled with it. I purchased an Elegance for my wife for Christmas and liked it so much I bought a Camel for myself. I had it assembled in a half hour. The bike is perfect for me. It's a smooth riding bike and is very attractive. I have neighbors looking at our bikes to potentially purchase for themselves.

Awesome bike

I really love my bike, I bought my bike first once my husband saw my bike he decided that he would like to have one too, when I order my bike end it was a fast delivery, everything they show their website everything was delivered it was so easy to put it together The good thing about all is that we didn’t have to pay no tax so we both have love our bikes so much now my daughter-in-law wants one my grandkids they won one so the whole family we’re going to be out together riding it is so much fun I’m 72 and this is a good exercise for both of us we are so happy thank you electric zip bikes I’m so happy that I run into this website, riding electric bike is so much fun you can do both pedal and electric you’ll enjoy like we do😀🚴‍♀️🚵

Enjoyable ride

Got this bike for my girlfriend she loves it. Everything we expected it to be. Only negative was adjusting Front brakes.