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FAQs

How am I able to place an order?

After you’ve discovered an item you'd like to purchase, click on ADD TO CART button. Make sure you follow after the guidelines on the order page.

In-stock goods are usually sent 2-5 business days after we get the ordering request.

What service do you use to process orders?

All orders requested on our site are handled and carried out through an approved Visa, MasterCard, American Express and PayPal procedure. At the point of offering the card information for a sale, if it has not expired and is valid, it will be pre-approved and charged when the processing is carried out.

What types of payment do you acknowledge?

We acknowledge and accept an extensive variety of payments including: Visa, MasterCard, American Express, Diners Club, Discover Card, JCB International card, and in addition PayPal.

What are the costs of shipping?

The cost of shipping is ZERO dollar (Free Shipping on order over $400 to everywhere in the US)

 

When will you contact me to confirm my order requested?

If the product and/or item you requested has alternatives that weren’t outlined when making an order prior to shipping your order, a customer service agent from ElectricZip.com will email you the specifics of your order and estimated time for delivery. Additionally, all normal orders will always receive a confirmation email once your order ships. Please be sure to check your inbox or spam folder when checking for email receipt.

★ Our Reviews

Let customers speak for us

655 reviews
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Awesome Bike

I absolutely love my Catalina Cruiser I received for my 69th birthday. I have to admit, I was a bit scared at first, but after my maiden voyage, I was hooked!
I am averaging 10 miles a day and burning calories effortlessly. I rarely use the throttle because the pedal assist is so easy.
I am having so much fun on this ebike and I can’t wait to get out on the bike trails in the Fall to enjoy all the beautiful colors.

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Ecotric Rocket Fat Tire Beach Snow Electric Bike with Front Suspension
David Hylton
Nice Bike Heavy Duty for Bigger Guys

Was looking for a Bike that is built for Bigger Guys and found this one. Working great and price was great also. Plenty of battery life for a day of riding and really makes a difference on pedaling uphill.

Better than expected

I purchased 2 e-bikes from Electric Zip and I must say these are like my title line says... better than expected. I was and still am very impressed with the quality of these bikes. I ride it everyday with a smile and can't wait to take it for a ride. Being able to go 3 times farther than I would on a regular bike is a plus all in itself. When I saw all the buttons and LCD screen I thought it was going to be a little confusing. Not at all. Very easy to use and fun to shift gears and adjust the PAS. I had to make a few small adjustments on the front brakes but that was easy as well and you get a nice tool kit to do what you need. I love this bike and have told all my friends and co-workers about them and to buy them from Andrew at Electric Zip. And finally... talking about Andrew, he is the most responsive, helpful and caring individual. I trust his company and I trust these bikes.

B
Ecotric Rocket Fat Tire Beach Snow Electric Bike with Front Suspension
Brett Hamel
1700 miles

Well had this bike almost a years now 1700 miles on it I ride it to work everyday I'm in iowa n it was below 0 for over a week n as long as I rode it to work which is 3 miles each way I had no issues I did have it inside at home and at work the only issues I've had seem to be with a few things having threads crossed and when I went to adjust them they became nonworking after one was brake caliper adjustment barrel was cross threaded and had to buy new one other was brake handle clamp was cross threaded and the bolt wouldn't come out n broke so need to buy new one now other than that no complaints