Razor Shipping and Returns Policy

SHIPPING

Razor can ship to most addresses in the United States. Note that some restrictions may apply. Please check out our shipping restrictions below.

Address Accuracy
Please double-check your address for accuracy when ordering. An incorrectly entered address can delay or prevent shipment.

Delivery Time
When you place an order, we will estimate shipping and delivery dates. Note that these dates are approximate and can change based on circumstances beyond our control. Once the carrier has picked up your package, you can obtain delivery information directly from them – see Tracking Your Package below.

After you place an order, your order will generally take 24-48 hours to leave our warehouse. Warehouse operational hours are Monday – Friday, excluding holidays. Orders placed on Friday, Saturday, or Sunday will generally leave our warehouse Monday, the first business day of the week.

Shipping Costs
Shipping costs will depend on the shipping option you choose and the weight and dimensions of the item(s) you have purchased. If you purchase multiple items, they will be shipped together.

Tracking Your Package
Using the tracking number provided in your order confirmation e-mail, you can check the status of your delivery with the carrier. Please see our shipping restrictions below for more information.

Shipping Restrictions
Due to certain shipping restrictions and requirements, we will not accept product or product part orders shipped to Canada, Puerto Rico, Hawaii, or Alaska. However, some replacement parts may be cleared for shipping restrictions. Please call 866-467-2967 Monday – Friday 8 am to 5 pm PST, and our team can check for you if they can place your order for replacement parts by phone. We apologize for the inconvenience.

P.O. Boxes
Razor can not ship to a U.S. Postal Service post office box. Please provide an actual street address.

APO/FPO Addresses
Razor cannot ship to APO/FPO addresses. Razor parts can be obtained via AAFES or NEXCOM.

Commercial Mail Boxes
Razor cannot ship to a commercial mailbox similar to a Mail Boxes Etc®. Please provide an actual street address.

Undeliverable Packages
We issue a full refund when the carrier returns these undeliverable packages, excluding shipping charges. Please allow 30 days for a refund to your credit card account.

These undeliverable packages will not be re-shipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.

Why was my package not deliverable?
The decision to label a shipment as undeliverable is made by the carrier, usually for one of the following reasons:

Incorrect Address
If an address is incorrect or incomplete, the carrier will return the package. Please be careful when entering your address and proofread it for any mistakes before submitting your order.

Refused by Recipient
If you are placing an order to send as a gift, it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.

REFUNDS

Razor will process returns and refunds only for items purchased directly from Razor within the last 30 days. Please see our Return Guidelines below to ensure proper processing if you need to return an item. Failure to follow these guidelines may result in a delay in processing your return and affect your ability to receive a refund.

Refund Process
Once your return is received, a credit for the full purchase price (plus tax) excluding outbound shipping cost will be issued to the credit card used to purchase the item(s) you are returning. You are responsible for the cost of returning the item(s) to Razor unless the return is a result of our error.

Return Guidelines
You may return any new, unused items ordered from Razor in the last 30 calendar days. Items must be returned in the original packaging. Please allow two (2) weeks from receipt of return for processing.

Instructions

  • Securely pack the item(s) in the original packaging.
  • Please include the original packing slip and a note explaining the reason for your return.
  • Returns must be postmarked within 30 days of original receipt.
  • Clearly label the package for return using the following address:
  • RAZOR RETURNS 3996 S Riverside Ave, Colton CA 92324
  • Ship the package from your nearest post office or another carrier of your choice. Please make sure to affix the appropriate amount of postage.